PRIVACY POLICY

Effective Date: 01/01/2026

1. Introduction

Ayni Nutrition (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit http://www.ayninutrition.com (the “Website”) or use our services.

By using this Website or engaging our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect personal information both directly through our Website and through our client management system, Practice Better.

A. Information You Provide Directly

You may provide:

• Name

• Email address

• Phone number

• Mailing address

• Payment information

• Health history information

• Lifestyle and nutrition data

• Lab results

• Questionnaire responses

• Appointment booking information

This information may be collected through:

• Contact forms

• Appointment booking forms

• Newsletter sign-ups

• Free resource opt-ins

• Health history questionnaires

• Client intake forms

• Coaching agreements

• Payment processing portals

B. Information Collected Through Practice Better

We use Practice Better as our secure Client Relationship Management (CRM) system. Information submitted through Practice Better is stored and processed within their platform.

C. Payment Information

Payments are processed through Stripe (integrated within Practice Better). We do not directly store full credit card numbers on our Website.

D. Automatically Collected Information

We use cookies and analytics tools (including Google Analytics) which may collect:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on site

• Referring websites

3. How We Use Your Information

We use your information to:

• Provide coaching services

• Develop personalized nutrition plans

• Review lab results

• Process payments

• Schedule appointments

• Communicate with you

• Send newsletters (if you opt in)

• Improve our Website and services

• Maintain legal and financial records

We do not sell or share personal information for advertising purposes.

4. Legal Bases for Processing (For Canadian & European Clients)

Where applicable, we process personal information based on:

• Your consent

• Performance of a contract

• Legal obligations

• Legitimate business interests

You may withdraw consent at any time by contacting us.

5. Sharing of Information

We may share information only with trusted service providers necessary to operate our business, including:

• Practice Better (CRM system)

• Stripe (payment processor)

• Bluehost (website hosting)

• WordPress (website platform)

• Google Analytics

These providers process information solely for business operations and under their own privacy policies.

We do not sell personal information.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Comply with legal obligations

• Maintain financial records

• Resolve disputes

• Enforce agreements

Health and financial records may be retained as required by law or professional standards.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request correction

• Request deletion

• Withdraw consent

• Request data portability

• Object to processing

• File a complaint with a supervisory authority

California residents may request disclosure of categories of information collected and request deletion under applicable law.

Canadian residents have rights under PIPEDA to access and correct personal information.

To exercise any rights, contact us at: [Insert Contact Email]

8. Children’s Privacy

Our services are not directed to individuals under 18.

We do not knowingly collect personal information from minors without verified parental consent. If a parent or legal guardian engages our services on behalf of a minor, the parent must:

• Provide all required information

• Sign all agreements

• Provide consent

• Manage all payments

If we learn that personal information has been collected from a minor without appropriate consent, we will delete it.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no system can guarantee 100% security. By using our Website and services, you acknowledge this risk.

10. International Data Transfers

Because we serve clients in the United States and Canada (and occasionally other countries), your information may be transferred to and processed in countries outside your residence.

By using our services, you consent to such transfers.

11. Refund and Payment Policy Disclosure

All purchases are generally non-refundable.

Refunds may be granted only under extreme circumstances (such as death in the family or unexpected relocation), at our sole discretion.

If a client enrolls in a payment plan:

• Payments must continue until the agreed payment plan is completed.

• If services have been rendered, payment is required.

• Ongoing payments may be canceled only for services not yet rendered.

• Completion of a program does not cancel remaining payment obligations under a payment plan.

12. Cookies

We use cookies and similar technologies to improve user experience and analyze traffic.

You may disable cookies in your browser settings; however, some Website functionality may be affected.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

14. Contact Information

Ayni Nutrition
Website: http://www.ayninutrition.com
Email: [email protected]

If you have questions about this Privacy Policy, please contact us.